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HR Trends, Recruitment

Are you meeting job seekers' expectations in your recruitment process?

A majority of job seekers have negative feelings about the job search process. A recent study* shows they are dissatisfied with the steps they need to take to search and apply for jobs. The results of the study reveals a major technology disconnect at the root of this gap. From outdated online and mobile application systems to an alarming lack of follow-ups and clarity about the process, the limitations of prospective employers throw a serious wrench in a journey that is often difficult to begin with.

Expectations do not match reality
Some might argue that today’s job seekers expect too much from employers, but our survey reveals that even the most basic expectations are not being met.

  • 51% of job seekers expect to be informed by the hiring company about the status of their application, but only 14% say they actually are.
  • 60%  expect companies to reply to applicants in a timely manner, yet just 20% feel most companies do.
  • 51% expect clear communication from employers about the application process, only 24% report that they receive this.

Poor candidate experience is far-reaching
And this is why there continues to be such a focus on improving candidate experience across the talent acquisition landscape. The impact of not doing so is very real, and potentially very severe.

  • 37% of recruitment professionals are concerned that their company’s application process is deterring quality hires.
  • That concern is legit as almost 23% of job seekers agree that if they had issues filling out an online application, they’d never apply at that company again. And nearly half (44%) say they would put off or not apply at all if encountering an outdated online application process.
  • One quarter (25 %) of talent acquisition practitioners think that this limitation might even prevent consumers from buying products or services     from that company.

talent acquisition1* “State of Talent Acquisition Today” Jibe study conducted in partnership with independent research firm Kelton Global to survey more than 1,200 job seekers and over 300 corporate HR and recruitment professionals.